Fuburg values the rights and opinions of stakeholders, provides communication channels and various information on corporate development, and responds promptly to major issues of concern to stakeholders. This helps us review and improve our corporate social responsibility performance.
identification of stakeholders
Fuburg responds to important opinions from stakeholders by using a questionnaire survey method to identify the main stakeholders of Fuburg as employees, suppliers, government agencies, society, customers, and shareholders/investors through the Stakeholder Engagement Standard (SES) six principles, which include responsibility, influence, proximity, strategy and policy, representativeness, and dependency. Each department rates stakeholders based on these indicators, and statistical analysis is used to identify stakeholder concerns and expectations. Fuburg then communicates and responds to their reasonable expectations and interests.
Stakeholder communication
- The company has designated spokespersons and a spokesperson email address, establishing effective communication channels with stakeholders. Shareholders can fully express their opinions through the dedicated stock affairs unit and customer service unit.
- The company has also set up a toll-free 0800 consumer service hotline to ensure smooth communication with consumers.
- Employee issues can be properly addressed through the human resources department, ensuring effective communication channels.
- An ESG section is available on the company website, which, in addition to publishing the Sustainability Report, provides channels for communication with stakeholders.